1. YOU HAVE BEEN ASKED TO DEVELOP AN EMPLOYEE INVOLVEMENT POLICY

FOR YOUR ORGANISATION. RESPOND TO THE FOLLOWING:

• WHY DO YOU NEED UNION INVOLVEMENT?
• HOW WOULD YOU GET THE UNION INVOLVED?
• WHAT RESISTANCE WOULD YOU EXPECT?

2. HOW WOULD YOU USE THE PDSA CYCLE IN YOUR PERSONAL LIFE?

3. EFFICIENCY HAS BEEN DEFINED AS DOING THINGS BETTER AND EFFECIVENESS AS DOING THINGS BETTER.

• EXPLAIN HOW YOU CAN ACHIEVE BOTH EFFICIENCY AND EFFECTIVENESS